PRIVACY POLICY
Effective Date: February 20th 2026
Last Updated: February 20th, 2026
Vybrant AI LLC (“Vybrant AI,” “Vybrant,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you access or use our websites, software, AI automation tools, voice AI systems, messaging platforms, and related services (collectively, the “Services”).
By using the Services, you agree to the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
We collect information in the following ways:
1.1 Information You Provide to Us
We may collect personal information that you voluntarily provide, including:
- Name
- Business name
- Email address
- Phone number
- Billing address
- Payment information
- Account login credentials
- Customer support communications
- Uploaded data and content
If you use our Services to communicate with your customers, we may process:
- Contact lists
- Phone numbers
- Email addresses
- SMS and voice call content
- Call recordings (if enabled)
- Chat messages
- Appointment data
This information is processed on your behalf.
1.2 Information Collected Automatically
When you access our website or platform, we may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Usage data
- Pages viewed
- Referring URLs
- Session data
- Log files
We may use cookies, tracking pixels, analytics tools, and similar technologies to collect this information.
1.3 Information from Third Parties
We may receive information from:
- Payment processors
- CRM systems
- Messaging providers
- Telephony providers
- Social media platforms
- Analytics providers
- Marketing partners
This data is subject to the privacy policies of those third parties.
2. HOW WE USE INFORMATION
We use personal information to:
- Provide and maintain the Services
- Create and manage accounts
- Process payments
- Provide customer support
- Improve platform functionality
- Monitor performance and security
- Detect fraud and abuse
- Send service-related notifications
- Comply with legal obligations
We may use aggregated and de-identified information to improve our Services and develop new features.
3. AI AND AUTOMATED PROCESSING
Our Services may use artificial intelligence systems to:
- Generate automated responses
- Answer customer inquiries
- Schedule appointments
- Analyze conversations
- Improve workflows
AI-generated outputs may not always be accurate. Users are responsible for reviewing AI outputs before relying on them.
Unless otherwise stated in a Data Processing Agreement, Vybrant AI does not use Customer Data to train generalized AI models. We may use anonymized and aggregated data to improve system performance.
4. HOW WE SHARE INFORMATION
We may share information:
4.1 With Service Providers
We share data with trusted vendors who help us operate the Services, including:
- Cloud hosting providers
- Telephony providers
- SMS and messaging providers
- Payment processors
- Analytics providers
These providers are contractually obligated to safeguard information.
4.2 For Legal Reasons
We may disclose information if required to:
- Comply with legal obligations
- Respond to lawful requests
- Protect rights and property
- Prevent fraud or abuse
4.3 Business Transfers
If Vybrant AI LLC is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction.
5. DATA SECURITY
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information.
However, no system can guarantee complete security.
Users are responsible for maintaining secure account credentials.
6. DATA RETENTION
We retain personal information:
- As long as necessary to provide the Services
- To comply with legal obligations
- To resolve disputes
- To enforce agreements
Customer Data may be deleted after account termination, subject to backup retention policies.
7. CALIFORNIA PRIVACY RIGHTS (CCPA / CPRA)
If you are a California resident, you may have the right to:
- Know what personal information we collect
- Access the personal information we hold about you
- Request deletion of personal information
- Correct inaccurate information
- Opt out of sale or sharing of personal information (if applicable)
- Limit use of sensitive personal information (if applicable)
Vybrant AI does not sell personal information.
To exercise your rights, contact:
info@vybrant.ai
We may verify your identity before responding.
8. OTHER U.S. STATE PRIVACY RIGHTS
Residents of certain states may have additional rights under applicable privacy laws. We will comply with applicable state laws regarding data subject requests.
9. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
- Enable platform functionality
- Analyze traffic
- Improve user experience
- Support marketing efforts
You may adjust browser settings to manage cookies. Disabling cookies may affect functionality.
10. CHILDREN’S PRIVACY
Our Services are not directed to individuals under 18 years of age.
We do not knowingly collect personal information from children under 13.
If we learn we have collected such information, we will delete it.
11. INTERNATIONAL USERS
Our Services are operated in the United States.
If you access the Services from outside the U.S., you understand your information may be transferred to and processed in the United States.
12. THIRD-PARTY LINKS
Our Services may contain links to third-party websites.
We are not responsible for the privacy practices of third parties.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time.
If material changes are made, we will notify users via the website or email.
Continued use of the Services after updates constitutes acceptance.
14. CONTACT US
Vybrant AI LLC
8474 W. 3rd St. Ste 204 Los Angeles, CA 90048
Email: info@vybrant.ai
Support: infot@vybrant.ai
